Article 1

Duration of Stay
Each overnight stay is payable according to the terms agreed upon between the Owner and the Client. The Client who reserves accommodation with a bed and breakfast Owner for a specified duration cannot under any circumstances claim any right to remain on the premises.

Article 2

Online Reservation
The general terms and conditions of sale and cancellation related to online reservations remain the same as for reservations by phone or email. Online reservation solutions require checking the “acceptance of general terms and conditions of sale” box before any purchase. The tourist taxes included in the room price will be specified on the establishment’s invoice. Upon receipt of the online reservation, the Client will receive a confirmation email from La Maison Castaings.

Article 3

Room Prices
The displayed rates are per room, per night, based on two people. Breakfasts and tourist taxes are included in the price. The rates do not include any additional services.

Article 4

Secure Payment
For your financial transactions, the site lamaisoncastaings.com uses an external payment solution. With this system, your credit card payment is made directly on the online bank’s secure server. At no time will your credit card number be communicated to the company La Maison Castaings.

Article 5

Cancellation of Stay by the Client
Any modification of date or room will only be possible after consultation with and agreement from the Owner. This will depend on availability at the date of the request and may possibly incur additional fees. In case of cancellation by the Client, the amount paid can be fully refunded if the change occurs 30 days before the reservation date. From 30 days before the reservation date, 50% of the amount paid will be retained and 100% from 48 hours before the reservation date. In case of early departure during the stay, the total reserved service will be due. In case of no-show, the total reservation amount will be due.

Article 6

Cancellation of Stay by the Owner
If, before the stay, the Owner has to cancel the reservation, they will inform the Client immediately and refund the total amount paid.

Article 7

Schedules
The arrival and departure times are to be confirmed with the Owner according to room availability. Entry to the rooms cannot take place before 4:00 PM and after 8:30 PM, unless agreed upon beforehand.

Article 8

Use of Premises
Pets are not allowed. Smoking is prohibited inside the house, in the rooms, and common areas. To preserve the tranquility of the premises and the comfort of all, everyone is asked to respect the peace of other guests, especially in the presence of children, who will be under the responsibility of their parents during the stay, ensuring they respect the rules of good behavior. Guests are asked to respect all furniture and objects on the premises. The Client agrees to return the rooms in perfect condition and to declare and assume financial responsibility if necessary, for any damage or broken or lost items for which they are responsible.

Article 9

Modification of the General Terms and Conditions
The Owner reserves the right to modify these general terms and conditions of sale if necessary for the proper operation of the premises.

Article 10

Data Protection and Privacy
In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, the Client has the right to access and rectify data concerning them. The Owner commits to not transmitting any information the Client has communicated to other companies or organizations for advertising purposes.